Terms & Conditions

FWSA offers three types of courses:

• Group Lessons – Operate during school term times and are booked and paid for on a per-term basis.

• Private Lessons – Individual sessions tailored to the pupil’s needs and objectives. Lesson frequency, timing, and fees are agreed at the time of booking.

• Intensive Training Courses (Crash Courses) – Run outside of term time and are booked and paid for as a block of lessons.

At the time of booking, FWSA will agree with you on the course type, number of lessons, location, schedule, and fees. These details form the basis of your booking.

Existing group lesson pupils will be offered renewal places before the start of a new term and notified of any changes.

While we consider preferences for location, day, and time, FWSA reserves the right to allocate places at its discretion, based on pupil ability, class composition, and overall school requirements. Our aim is to maintain balanced, effective learning environments.

All Group Lessons and Intensive Training Courses are allocated on a first-come, first-served basis and are only confirmed upon full payment.

Bookings are only considered confirmed once payment is received in full, prior to the first lesson. If payment is not received, FWSA reserves the right to cancel the booking without obligation to provide lessons.

Payment details will be provided during the booking process.

Cancellations must be made in writing or via email within:

• Seven days of booking, or

• Three days before the course start date (whichever is earlier)

Refunds will be issued minus the pro-rata cost of one lesson to cover administrative expenses.

No refunds or credits will be given for cancellations made after the course has started.

If lessons must be cancelled or rescheduled due to circumstances beyond FWSA’s control, no refunds will be issued. A replacement lesson will be offered at a time and location determined by FWSA.

Such circumstances may include (but are not limited to): pool damage, severe weather, power outages, industrial action, or civil unrest.

Pupils should arrive poolside five minutes before their lesson, ready to participate.

Late arrivals may be refused entry if deemed disruptive. No refunds or credits will be given for missed lessons.

If you wish to change your booked schedule, please inform us and we will attempt to accommodate your request.

If no suitable alternative is available, refunds for remaining lessons may be issued at FWSA’s discretion.

Parents/guardians are responsible for ensuring that pupils are fit to attend lessons, particularly where pre-existing medical conditions exist. These must be disclosed at the time of booking.

We aim to make swimming accessible and will make reasonable efforts to accommodate individual needs.

Children should not attend lessons if they have illnesses such as ear infections, diarrhoea, chickenpox, or conjunctivitis. Pupils must be symptom-free for at least 48 hours following sickness or diarrhoea before returning.

All swimmers and associated parties must:

• Follow facility rules

• Act safely and responsibly

• Avoid placing themselves or others at risk

Failure to comply, including disruptive behaviour or damage to property, may result in removal from lessons.

FWSA reserves the right to terminate the contract without refund and may recover costs for any damages caused.

All participants are covered under FWSA’s Public Liability Insurance.

We are committed to high-quality teaching. If you are dissatisfied with any aspect of our service, please contact the swim school owner via the “Contact Us” page on our website.

FWSA accepts no liability for sickness, injury, or death unless caused by proven negligence.

Facility providers and their staff accept no liability for injury, loss, or damage to property during attendance at FWSA courses.

Swimmers must wear appropriate swimwear:

• Boys: swimming trunks

• Girls: one-piece swimsuit

• All pupils: properly fitting swimming goggles

Additional equipment requirements will be advised by instructors.

Children not toilet-trained must wear a swim nappy with appropriate swimwear over the top. FWSA reserves the right to refuse entry if requirements are not met. Please dispose of used nappies responsibly.

FWSA is not responsible for lost, stolen, or damaged items. Please label all belongings clearly.

All FWSA staff undergo DBS checks as required by law.

Staff have a duty to act if they suspect a child is at risk of harm or if a disclosure of abuse is made.